I have just installed Windows XP Service Pack 2 and I am unable to bring up some pages like Virgin Blue, Octopus Travel, Clearance Shop or my Receipts. What do I do?

When you install XP Service Pack 2, a Pop-up Blocker is turned on in Internet Explorer and set to the medium setting. This means it will block most automatic pop-ups.

The Pop-up Blocker will prevent the Travelclub website from opening extra items such as your Reciepts, or even Clearance Shop Windows. To allow this site to function correctly you will need to turn off the Pop-up blocker or configure it to accept requests from Travelclub.

To change Pop-Up Blocker settings;

• Open Internet Explorer

• Select 'Tools',

• Select 'Pop-up Blocker', then 'Pop-up Blocker Settings' You will be given the option to 'Turn Off Pop-Up Blocker' or select 'Pop- Up Blocker Settings'.

• If you do not wish to block any pop-up windows select ‘Turn Off Pop-Up Blocker’ then click 'close'

• If you wish to only allow certain web site pop-up windows to be displayed select 'Pop-Up Blocker Settings'

• Type the address (or URL) of the site in the 'Address of Web site to allow' box then click Add.
  i.e. type in ' *.travelclub.com.au' , click 'Add' , then click 'Close' (using the asterisk wildcard, ensures that all Popup windows from the travelclub.com.au domain are allowed).

Please Note: If you want to see pop-ups that are blocked when you have this setting turned on, hold down the CTRL key while the window opens.

Once this program is disabled or configured to accept Travelclub pages you will be able to successfully navigate the Travelclub site.